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Face Tek™ - FAQs

I see you have masks in sizes now - what size was the original?
The original masks in both black and white were size medium/large

When will my order ship?
Due to the high volume of orders, we are experiencing about a week turnaround time from the date the order is placed - orders will ship USPS. 

My Thorlo discount code doesn't work on FaceTekMask.com
Thorlo discounts and codes are only applicable on www.thorlo.com and do not apply to Face Tek face mask orders.

How long does it take to get used to your mask? 
Most of us are not used to wearing something over our faces.  You may need to wear it a few times before it feels second nature akin to wearing a hat or sun glasses for the first time.

Will Face Tek™ stay cool during the summer months and vigorous exercise?
Face Tek™ is made using the same yarns that are used in Thorlos socks so the mask will wick moisture, just like the socks.  Since the mask does cover both the mouth and nose there will be a certain amount of heat that is retained, although the mask is breathable. 

How do I launder Face Tek™ masks?
Care Instructions: Wash after each use. Normal Cycle: Water Temp 130F/54C. Never bleach!  It's also a good idea to use a lingerie bag. 

Face Tek™ made by Thorlo, Inc – is this a scam?
Absolutely not!  Face Tek™ is made by the same makers as Thorlos socks and Experia.  Thorlo, Inc. has pivoted to provide for the immediate need for personal masks. 

My thorlo.com sign on does not work on FaceTek.com
FaceTek.com is a separate site from thorlo.com.  You will need to create a separate login 

Can I order Thorlos socks and Face Tek™ together on the same order?
Please call 888-846-7567 to place orders for Thorlos and Face Tek™ together

Can I get more information on the CuTEC™ copper polyester?

http://www.cutec29.com/ 

Can I wear my eyeglasses with Face Tek™
Yes!  Face Tek™ wraps around the head below the ear lobes, so it does not interfere with eyeglasses.  Regarding eyeglasses fogging, testing indicates a little fogging may occur, but quickly dissipates. 

What is Face Tek™ made out of:
Fiber Contents: 50% Nylon, 25% Polyester, 25% CuTEC® copper-ion technology.